those little jobs might not take long but all add up

It's not uncommon for us to get calls throughout the day saying 'can you just... it won't take long' and the request could be anything from making some changes to a draft, writing a pdf or getting artwork off to the printer.

The jobs rarely take any length of time (quite often less than half an hour) and being a smaller agency it's good to be in a position where we have the flexibility to help out at the drop of a hat.

But at the end of the day we're still a business up with the financial goal of making a profit. So whilst something might only take that 10 minutes we fully reserve the right to charge for doing the work. After all, if we did 50 such jobs in a day, we'd have one employee busy for all the time they are in the office yet not contributing a bean in revenue.

So next time you ask your agency to do something small and get the hump when they have the nerve to charge you, just have a think about their main revenue stream and how they're expected to pay the wages.