Chiltern Railways have just announced an increase in overall satisfaction levels to 91% - figures taken from the latest National Passenger Survey (NPS).
Marketing Director Thomas Ableman details their strategy as getting the basics right; listening to what passengers want and understanding that passengers need good value, great service and a train that arrives on time.
As we have consistently said, get the basics right and they will come. Congratulations to Thomas and his team.
Read the full story here.
Marketing Director Thomas Ableman details their strategy as getting the basics right; listening to what passengers want and understanding that passengers need good value, great service and a train that arrives on time.
As we have consistently said, get the basics right and they will come. Congratulations to Thomas and his team.
Read the full story here.
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