Chiltern prove our point

Chiltern Railways have just announced an increase in overall satisfaction levels to 91%  - figures taken from the latest National Passenger Survey (NPS).

Marketing Director Thomas Ableman details their strategy as getting the basics right; listening to what passengers want and understanding that passengers need good value, great service and a train that arrives on time.

As we have consistently said, get the basics right and they will come. Congratulations to Thomas and his team.

Read the full story here.