keep promises to keep customers

Companies that keep their small promises have a much easier time keeping big ones. 

If an organisation commits to - answer your call withing three rings or respond to you within 28 days or pass your concerns on to the managing director - and sticks to it, they earn a reputation.

That reputation makes their communication worth more in the eyes of every consumer.

Guess it all depends on what you want your company to stand for.

Comments

  1. Point well taken! Customer loyalty is indeed related to reputation. If your business is known for fulfilling the needs and wants of clients, then you can expect customers to try you out and even come back for more. Sometimes, it's all about meeting and exceeding expectations. :)

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