East Coast research

Research from 6,000 passengers on what they expected from the now government run East Coast main line concluded they want -

1. More trains to arrive on time.
2. Better value for money .
3. More seats so that passengers don't have to stand on shorter journeys and are more comfortable when the trains are crowded.

I wonder how much it cost to find out the blindingly obvious?

Comments

  1. Another case of a large company flushing money down the drain searching for an easy answer that isn't there!

    Overcoming these 'obvious' findings means someone facing up to the reality that there is no easy way.

    The only way is to invest some real money and make some tough decisions.

    But as we all know, no one wants to do that!

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